Start something great today. Go Goodyear
Location:
Romania/Bucharest
Remote work:
Yes/No
Organization:
Primary Purpose of the Position
- GBS Fleet Back Office Agent is responsible for the administration of the fleet contracts, support of fleet service providers and fleet customers.
- Full ownership of upload and maintenance of master data for FOS fleets (customers, vendors, contracts, vehicles, fleet lists and unmounted tires).
- Work closely together with the Front Office Agents and the Truck Team to deliver highest level services.
- Process in priority billing, make sure all invoice queries and claims are handled.
Principle Duties and Responsibilities
- Contract maintenance: responsibility for contract maintenance of current fleets (fleet updates, pricing, operational changes). Work closely together with Front Office team members on fleet updates and load new pricing independently
- Invoicing: Top priority is to get all services and tires billed. Ensure timely billing. Work closely together with the Front Office
- Support Front Office in query handling
- Master data maintenance
- Support FOS testing when necessary, maintain FOS front-end and back-end settings
Education: Bachelor’s degree in business or technical related matter
Experience: 1-2 years working experience in a support function (help desk, customer service), experience with SAP is desired.
Knowledge & Skills:
- Excellent verbal and written communication skills in English and second language depending on cluster
- Ability to follow procedures and sequential processes;
- Critical thinking skills to analyze/ review orders and drive process efficiencies
- Team player and strong interpersonal skills
- Proven ability to work on own initiative
- Diligent - ensure deadlines are met and priorities are balanced accordingly
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