You are a professional looking for an opportunity to expose your skills and grow? Emerson has an appealing role for you – CRM Quotes and Order Logger (24 months)!
As a global innovator, Emerson has a deep legacy of solving the most complex challenges facing modern life. We combine advanced technologies, industry-leading expertise, and an insatiable curiosity about the world around us to create sustainable solutions for the essential customers we serve.
Our HOW is complex, but our WHY is simple and found in our unified global Purpose: We drive innovation that makes the world healthier, safer, smarter, and more sustainable.
In this role, you will provide CRM logging support to sales teams, for both Quotes and Orders, that will ensure customer RFQs and POs are handled in a timely manner and fulfill Emerson quality standards.
The job implies Working from Home flexibility.
IN THIS ROLE YOU WILL:
- Register in the electronic system all orders, quotations, and other similar requests from customers in a timely manner
- Ensure accurate CRM logs based on Emerson standards and procedures
- Maintain an updated CRM database by adding new Customer contacts and accounts
- Send acknowledgment of receipt for RFQs and POs to customer
- Assign CRM tasks to the responsible person in the Sales Office
- Provide support to the Sales team that meets customer requirements and ensures the highest standards of presentation
- Update CRM database with the relevant information for every query that is being logged
- Maintain soft copy documents
- Facilitate archiving of all documents used in the logging phase in OCM
- Flexibility, depending on urgent inquiries received at the sales desk
FOR THIS ROLE YOU WILL NEED
- 1-year experience working in an administrative role, customer support, or related
- English: advanced
- Customer-focused, ensuring on-time and quality delivery of services to the customer
- Great communication skills and teamwork
- Plan and organize your time efficiently
- Able to work in remote teams
- Attention to detail!
Our Offer to You
By joining Emerson, you will be working at the heart of our business. This means that the skills and business insight gained can serve as an invaluable foundation toward developing your career within our global organization. We offer plentiful opportunities for advancement and support this through our formal personal development planning process.
Our on-boarding program uses a blended learning approach to get you up and running as quickly as possible. You benefit from Emerson certified trainers with extensive knowledge of our customers, products and applications. Our flexible work from home policy allows you to make the best of your time, by combining quiet home office days with collaborative experiences in the office so that you can personalize your work-life mix.
At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.
We encourage and support several Employee-led Resources Groups that promote a diverse and inclusive workplace, among them Women Impact Network, LGBTQ+A and Somos
This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place.
Learn more about this here: https://www.emerson.com/en-us/careers/diversity-and-inclusion
For more details please contact Sara.felecan@emerson.com
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