At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you’ll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you’ll be part of a global workforce that embraces the differences among us. And here, we’ll encourage you to Climb Higher for the benefit of our customers and each other. There is so much more, but enough about us. We can’t wait to hear about YOU.
As a Dispute Representative, you will:
- Verify validity of declared disputes
- Carry out all actions related to the resolution of unpaid invoices
- Issue credit and rebill request forms
- Ensure that root causes are solved
- Communicate credit notes and rebills to customers
- Communicate closed cases to collection team
- Keep SFDC queries up to date
- Keep dispute team's documentation up to date
- Update Credit/Rebill tracker
- Follow up dispute on terminations
What you will bring into the role
- French level C2/C1
- English level B2
- Experience in a Collection, Accounting and/or Billing department
- Ability to prioritise work within the team
- Strong attention to detail, rigorous, methodical
- Good knowledge of Office Pack, Excel, SFDC, G-Suite, Billing ERPs
- Good relational skills
- Accounting skills
- Proven track record in chasing and resolving dispute in a timely manner
What We Offer
- Be part of an ever evolving global organization focused on transformation and innovation.
- A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self.
- Global connectivity to learn from 26,000+ teammates across 52 countries.
- Be part of a winning team who embrace diversity, inclusion, and our differences.
- Competitive Total Reward offerings to support your career at Iron Mountain, family, personal wellness, financial wellbeing.
- The possibility of working from home.
Category: Finance
Iron Mountain Incorporated, founded in 1951, is the global leader for storage and information management services. Trusted by more than 225,000 organizations around the world in approximately 50 countries, Iron Mountain stores and protects billions of valued assets, including critical business information, highly sensitive data, and cultural and historical artifacts.
Providing solutions that include information management, digital transformation, secure storage, secure destruction, as well as data centers, cloud services, and art storage and logistics, Iron Mountain helps customers lower cost and risk, comply with regulations, recover from disaster, and enable a digital way of working.
Our Cores Values and Code of Ethics are our north star. They provide a solid base for how we do business and behave every day, so each one of us can experience exceptional.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
Requisition: J0064134
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