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ROLE PROFILE
JOB TITLE: Process Improvement Analyst – O2C
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FUNCTION: Global Business Solutions (GBS)SUB FUNCTION: Business Optimization Centre (BOC)
ROLE SUMMARY
The Process Improvement Analyst (PIA) for O2C Areas within the Business Optimization Centre uses his/her extensive process expertise to support the design of optimal process and system solutions and to support enablement of the transformation initiatives.
ACCOUNTABILITIES
1. Business and Operational
- Engages with GBS O2C Hubs, CoEs and business representatives for the respective functional area to identify and validate process improvement and define optimal solutions for gaps identified.
- Participates in the functional global process improvement, alignment, and decision-making forums [Focus Groups and Design Review Group Meetings] presenting proposals and contributing to the solutioning approach.
- Supports the progression of local/regional/global system and process changes [permanent or temporary – waivers] ensuring that the proper governance and controls are consistently applied.
- In collaboration with relevant IDT representatives, GBS teams and other relevant teams, provides input on the process (re)design and supports the implementation of related system changes / new tools
- Supports the development of action plans for variances as identified throughout the quality audit process and implements corrective and preventative actions.
- Supports on the effective project management of all relevant initiatives’ portfolio [small/medium size], monitoring implementation, progress against the plan and ensure action plans are in place to mitigate identified risks.
2. Transformation
- Contributes to the identification of continuous improvement initiatives [small/medium size] and the efficient design/re-design of the O2C template for the allocated process area, but also cross-functionally/cross-sub-functionally
- Monitors benefits delivery for the improvement initiatives.
- Supports the building of business cases that provide compelling guidance on how proposed change will create value to the business moving forward.
- Monitors the accuracy and relevance of performance standards including the evaluation of performance metrics, reporting, and making recommendations as required.
3. Relationship
- Ensures close working relationship with Functional CoE teams, Functional DBS teams, BOC as well as other stakeholders as required
- Interacts and provides valuable points of view with teams and stakeholders and contribute to productive decision-making conversations
- Communicates effectively via all channels
- Collaborate with other teams to exchange knowledge, best practices, and opportunities for improvement
- Promote strong teamwork and cross functional/departmental collaboration.
EXPERIENCE, SKILLS, KNOWLEDGE
EXPERIENCE
- Proven expertise in the relevant O2C functional areas [Transactional Finance, Reporting, Product Costing] in a multinational environment with at least 2-3 years’ experience in a similar role focusing on process improvement
- Good IT understanding of O2C technology field (proven experience is an advantage)
- Relevant practice in applying continuous improvement frameworks, methodologies, and tools
- Practical experience in managing project assignments
- Relevant working experience in a multinational matrix organization
SKILLS (Technical / Functional / Leadership)
- Ability to develop, communicate and deliver clear action plans
- Good business acumen
- Solution mindset and out of the box thinking
- Drive for results
- Change management skills
EDUCATION
- Education: University Degree
We are BAT
At BAT, we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation. See what is possible for you at BAT.
- Global Top Employer with 53,000 BAT people across more than 180 markets
- Brands sold in over 200 markets, made in 44 factories in 42 countries
- Newly established Tech Hubs building world-class capabilities for innovation in 4 strategic locations
- Diversity leader in the Financial Times and International Women’s Day Best Practice winner
- Seal Award winner – one of 50 most sustainable companies
Belonging, achieving, together
Collaboration, diversity and teamwork underpin everything we do here at BAT. We know that collaborating with colleagues from different backgrounds is what makes us stronger and best prepared to meet our business goals. Come bring your difference!
