CCC is currently looking for an Operations Coordinator working with our SPS team. You will be responsible for the operations administrative function and facilitating successful project delivery primarily by tracking the delivery metrics and providing performance insight by generating reports and analysing available data.
This position requires experience working in a team environment within a professional services division or consultancy, experience using project delivery and collaboration tools and in project planning, progress reporting, and resource planning and forecasting. With a technical background you will have experience in supporting multi-discipline projects with co-located teams. We require someone with experience working with PowerBI, maintaining existing and generating new reports.
You will be able to cope under pressure and be able to adapt to the situation and shifting priorities. You are self-motivated and can collaborate effectively and communicate successfully at all levels and with a professional and positive attitude, you are able to manage complexity in order to optimize work processes
What you will be doing:
- Perform recurring reporting for resource utilization, project status and KPIs
- Monitor staff bench-time and over-allocations
- Proactively flag and anticipate potential project issues and propose potential solutions
- Perform ad-hoc reporting for resource utilisation, resource forecasting, employee change log, pre-sales pipeline, recruitment reports and management reports
- Track billable and Value-add activities to maintain a real-time picture of status and priorities
- Monitor resource requests and professional service proposal (PSP) queues
- Facilitate early identification of issues and risks
- Maintain the central repository of approved templates and documentation to support presales efforts
- Administration of the Project Delivery framework
- Administration of Employee roster data & documentation
- Contribute to maintaining process documentation
- Supervise team weekly timesheet compliance and help finance with month-end activities
A bit about us:
A pioneer in voluntary collective licensing, CCC (Copyright Clearance Center) helps organizations integrate, access, and share information through licensing, content, software, and professional services. A career at CCC means being part of something big - helping researchers accelerate knowledge to solve critical challenges—cure disease, restore the environment, feed the world…the list goes on.
CCC is more than a company. It’s a community. We care about each other and about our clients. When you join us, you become part of an agile and dynamic organization strengthened by an increasingly diverse community. We strive to create advanced technology in a vibrant, innovative culture. Team members receive excellent benefits.
Here is what some of our employees have been recently saying about working at CCC:
“I'm required to be at the top of my game. I thrive when expectations are high and challenges are numerous, but I know I have the support I need.”
“We get the chance to work with people around the world, not only internally, but externally, building fantastic relationships and international experience.”
“I am able to work cross-functionally with very intelligent people to fulfill needs and opportunities of employees and customers. I know I make a difference daily.”
CCC is committed to a diverse, inclusive, equitable, and vibrant ecosystem that cultivates opportunity for our team and attracts talented people. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and/or mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and/or veteran status, and any other characteristic protected by applicable law. CCC understands that diversity and inclusion among our teammates is critical to our success as a global company.
If you need accommodation for any part of the employment process because of disability, please phone Human Resources in USA at t +1 978 750 8400 or outside US at +34 653311670 to let us know the nature of your request.
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