Order to Cash – Disputes – Senior Process Associate – German – Remote EMEA

 

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Inviting applications for the role of Order to Cash – Disputes – Senior Process Associate – German – Remote EMEA
We are looking for someone with deep understanding and ability to perform day-to-day operations while maintaining SLA. Solving queries related to Claims and coordinating with customer

Responsibilities

• Manage the OTC Claims portfolio and maintain strong customer relations.
• Respond to customer emails related to payment / dispute status.
• Determine if the disputes are valid and initiate/issue credit memos (If valid dispute)
• File Claim of payment in customer Portals if Disputes are invalid.
• Process & match CSBs
• Raise workflow request to Claims Team for investigation, coordinate, check status and close disputes.
• Manage deductions: classify, split, deduct from invoices, register claims.
• Contact customers regarding rejections
• Review disputed reasons such as pricing, shortages, damages, rebates, co-ops and returns.
• Obtain data from customers, freight forwarders and business units.
• Obtain documentation to support Business's position on invoices which are disputed and prepare necessary documentation to rebill customers.
• Handle order release task
• Co-ordinate with collections/ Cash Apps to seek and provide details.
• Investigate on disputed lines and provide the documentation.
• Should be able to independently manage assigned targets for calls & aged AR claims.
• Research any full open invoices which customers have disputed.
• Support team priorities and initiatives and effectively manage workload.
• Assist in SOP (Standard Operating Procedures) creation and updating.
• Deliver the required data for audit purposes.
• Customer service orientation
• Ability to work effectively under pressure.
• Problem solving and decision-making ability.

Qualifications we seek in you!
Minimum qualifications

• University graduate
• Prior work experience
• Fluent in Dutch language. Proficient oral and written communication skills
• System proficiency in MS Office Tools especially MS excel.
• Ability to work with SAP.
• Good communication skills, ability to cooperate with external and internal customers.
• Ability to work effectively under pressure
• Problem solving and decision-making ability.
• Strong analytical skills and attention to detail
• Accounting knowledge – basic level

Preferred qualifications/Skills

• Ability to work with various IT applications (PEGA, HRC, reporting tools, etc.)

What can we offer?

Attractive salary
Stable job offer – employment contract
Various trainings (initiating, soft skills)
Possibility of development
Benefits (Insurance, Luxmed, Multisport, additional vacation days, biking policy)

As an Equal Opportunity Employer – we encourage you to apply to this opening position(s) with your preferred CV format. Please note that Genpact does not impose any CV format nor do we require you to enclose, a photograph to your CV as part of the application process. It is the candidate’s absolute discretion if he/she chooses to upload a CV with or without a photograph enclosed. Kindly please see our Privacy Notice for Employment Candidates: http://www.genpact.com/about-us/privacy-notice-for-employment-candidates

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.

JobSenior Process Associate

Primary LocationRomania-Bucharest

ScheduleFull-time

Education LevelBachelor's / Graduation / Equivalent

Job PostingJul 17, 2023, 7:07:42 PM

Unposting DateOngoing

Master Skills ListOperations

Job CategoryFull Time

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