Believe is one of the world’s leading digital music companies. Believe’s mission is to develop local artists and labels in the digital ecosystem by providing them the solutions they need to grow their audience at each stage of their career and development.
Its 1,650 employees in more than 50 countries aim to support local artists and labels with a unique digital expertise, respect, fairness and transparency.
To support our fast-growing presence on all continents, we are constantly looking for new Believers to join us and make a stronger and more positive impact on the music industry!
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Believe is listed on compartment A of the regulated market of Euronext Paris (Ticker: BLV, ISIN: FR0014003FE9).www.believe.com
Ready to #setthetone with Believe?
Handle customer requests by email from first contact to complete resolution- Escalade requests in regards with the escalation rules and lead it until complete resolution
- Take ownership and responsibility of customer requests.
- Ensure timely and accurate resolution of customers’ requests within agreed service levels and targets.
- Provide appropriate and complete answer according to procedures.
- Monitor closely unsolved and pending cases and do the best to solve queries on first contact.
- Overcome objections and be proactive to provide the best solution.
- Use professional and proper language and keep speech positive.
- Be a team player with a positive attitude, motivated mindset and calm under pressure.
- Deliver the best quality of service with excellent communication and interpersonal skills.
- Work in Excel with different formats of spreadsheets
- Understanding the basic principles of working with xml format
- Understanding the local music market, as well as the principles of operation of the main digital stores
- Ability to work in conjunction with other departments to identify and resolve technical issues.
- Translation and writing of articles, instructions for the client’s knowledgebase.
- Ability to adapt to rapidly changing and new processes.
- Providing support to clients with financial issues.
Why join us? At Believe, our leitmotif is simple: openness, passion and involvement!
2 years in customer support/service experience
Good communication skills with Care, Respect, Empathy
Problem solving mindset
Attention to detail
Passionate about technology
A team player with positive attitude
Excellent written communication skills
Zendesk knowledge is a plus
A basic understanding of the digital music industry is a plus
Fluent in English
Additional Information
Believe is committed to ensuring equal opportunities in employment, regardless of origin, sex, morals, sexual orientation, gender, age, family status pregnancy, political opinions, trade union activities, religious beliefs, physical appearance, family name, place of residence, state of health, or disability.
