Client Services Operations Analyst
The Client Services Operations Analyst is accountable for daily enquiries on behalf of the bank’s clients. Service can be provided to vendors and external clients, or internal clients such as Credit Risk, Front Office (client-facing professionals), Legal, Compliance, and Operational Risk.
The queries are diverse and can encompass many areas within the bank. Queries are in scope with day to day transactions and conform to the bank's policies and procedures. The Client Services Operations Analyst is responsible for managing relationships with clearing vendors by providing constructive feedback to enhance the user’s experience, while maintaining consistency with the bank’s values. In addition, by anticipating and supporting external client’s needs, take ownership and offer professional assistance. The Client Services Operations Analyst co-ordinates discussions between various internal departments by utilizing gained industry knowledge for better resolutions while mitigating risk. They provide guidance on aspects such as regulatory, operational and technical support to the bank’s internal and external clients. They are proficient in their ability to troubleshoot and make sound decisions regarding products, asset control, cost analysis and superior client service.
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Job Description
In this role you will pe part of the Third Party Management (TPM) organization within Global Procurement that facilitates the process for identifying, assessing, mitigating and tracking risk associated with Deutsche Bank’s portfolio of Vendors. The TPM Team in Bucharest is a team with global operational reach, providing first level support to the Bank’s TPM process and associated stakeholders. As the primary interface, the TPM Team performs Service Risk Assessment and Vendor Risk Assessment work in line with the Bank’s Policies to ensure that relevant outsourcing Risks are appropriately addressed.
You will be accountable to successfully engaging with internal stakeholders and vendors to collate appropriate evidence required for the Vendor Risk Management (VRM) process.
Responsibilities/Tasks
- Perform the VRM support process steps according to defined internal procedures and guidelines, track the completion of actions.
- Perform VRM specific activities within processes related to service and vendor assessments requiring understanding of information provided to provide required support for VRM transactions, adhering to core guidelines set out within agreed procedures.
- Perform remediation actions according to audit related findings.
- Provide support to the business representatives on navigating the process and associated tools.
- Support the Risk review process and monitoring its completion.
- Escalate any overdue tasks or risks and concerns as per the defined escalation matrix.
- Demonstrating appropriate business etiquette, accountability, professionalism in all daily interactions (internal and external).
What you need to be successful:
- Fluent English.
- Very good communications skills.
- Some experience in a cross-cultural, global organization in an operational role/ customer support/ accounts receivables/accounts payable. If you’re a graduate and you believe you have what it takes to be successful, we welcome your application.
- Looking for a career change after long years in different operational roles in other industries and seek a stable and nice environment.
- Strong analytical skills, attention to details and data interpretation skills.
- Strong organizational skills and structured approach to work.
- Excellent team player.
- Able to work in global teams.
Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.
Visit Inside Deutsche Bank to discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides.
